FAQ

How long does shipping take?
Orders are processed in 1-2 business days and delivered in 7-12 business days, with free tracked shipping Australia-wide.

Where do you ship from?
We work directly with our suppliers, so some items ship from overseas warehouses to keep prices low. You always get a tracking link.

What is your returns policy?
We offer a 30-day Happiness Guarantee. Not happy? Email us within 30 days for a refund or replacement.

Is checkout secure?
Yes. Payments are processed securely through Shopify. We never see or store your full card details.

How do I contact you?
Email support@wooofly.co and we will reply within 24 hours.